Ordering and Shipping

Indoor Rowers, SkiErgs and BikeErgs

To purchase indoor rowers or SkiErgs, visit our online shop or give us a call at 877.887.8014. To purchase BikeErgs, please call 877.887.8014.

Orders ship via UPS Ground*, no signature required, and typically leave Concept2 CTS (located in Vermont) within five business days of order placement; larger orders may take longer. *Orders to APO/FPO addresses ship US Parcel Post.

Once an order ships, transit time is as follows:

  • Northeast US—one to three business days
  • Southeast/Midwest US—three to five business days
  • Western US, Alaska, Hawaii, Puerto Rico and Canada—five to eight business days

Prices listed below are for single units going ground service. If you are purchasing three or more units, we recommend placing your order by phone so we can find the best shipping cost for you.

Important: If you need expedited shipping or signature required delivery service, please place your order by phone.

Charges

  Model D Model E Dynamic SkiErg BikeErg
Cont. US $45 $60 $85 Wall Mounted: $45
Plus Floor Stand: $90
$50
Alaska
Hawaii
$130 $195 $355 Wall Mounted: $130
Plus Floor Stand: $260
$160
APO
FPO
Costs vary by ZIP Code. Please call for shipping rates or to place your order.
Puerto Rico $120 $170 $355 Wall Mounted: $120
Plus Floor Stand: $240
$175
Canada¹ $65 $85 $125 Wall Mounted: $65
Plus Floor Stand: $130
$65
Clothing or accessories purchased with an indoor rower, SkiErg or BikeErg ship at no extra cost. Otherwise, a minimal shipping fee applies.

¹ Canadian Taxes and Brokerage: Shipping costs listed for Canada do not include Canadian taxes and brokerage charges. All shipments to Canada are subject to these additional fees.

The fees (taxes and brokerage combined) for product shipped into Canada are as follows. Please note these are estimates and are based on the current exchange rate:

  • Model D Indoor Rower: around CAD $200
  • Model E Indoor Rower: around CAD $265
  • SkiErg: around CAD $140
  • Floor Stand: around CAD $75
  • BikeErg: around CAD $230

These fees are payable to the UPS Canada Customs Brokerage Department, not to Concept2 CTS. If you have a UPS Canada shipper account these fees will be included in your weekly UPS bill. If you do not have a UPS Canada shipper account, you can either contact UPS Canada to provide payment in advance of delivery or UPS will collect these fees at the time of delivery. The fees for clothing and accessories vary based upon the total value of the order and are also payable to the freight carrier.

Oars

To order oars, please phone or fax your order to us (oar order form). After you have placed your order, we will email you a copy of the order so that you can confirm the specifications. Oars are not built until we receive your confirmation. Please review the specifications carefully and confirm them promptly to avoid delays. Contact us for order lead times.

Sculling oars generally ship via FedEx Express Saver. Sweep oars ship via common carrier, by tractor trailer during business hours. To avoid additional fees, ship sweep oars to a location with a loading dock. A signature is required upon sweep oar delivery.

Charges

Sculling Oars¹
  1 pair 2 pairs 3 pairs 4 pairs 4+ pairs
Continental US $60 $60 $120 $120 Please contact us.
Canada² $85 $170 $255 $340
Alaska, Hawaii, or Other US Territories Please contact us.

¹ Sculling oars generally ship via FEDEX Express Saver.

² Canadian Taxes and Brokerage: Shipping costs listed for Canada DO NOT INCLUDE Canadian taxes and brokerage charges. All shipments to Canada are subject to these additional fees, which include:

  • Brokerage charges
  • Federal Goods and Services Tax (GST)
  • Provincial Sales Tax (PST) in some provinces

Brokerage fees and taxes are approximately $90 (CDN) for one pair of sculls. These fees are payable to the freight carrier and not Concept2 CTS.

Sweep Oars

Sweep oars are shipped via common carrier. Your order will arrive on a tractor trailer during business hours. To avoid additional fees, we recommend shipping sweep oars to your place of business or other commercial address (not your residence), preferably where a loading dock is available. A signature is required upon receipt for delivery.

Please contact us for shipping charges.